Support

Our support team is a true differentiator. The GeoCue team is available to assist customers with any technical challenges in the TrueView™ sensor, LP360, and former AirGon product families. As authorized resellers of Agisoft Metashape, and DJI Enterprise drone products, we support customers who purchase through GeoCue.

Contacting Support

If a support request is sent during business hours, a support representative will typically get back to you within 4 hours. If received after hours, a response will be sent the following day. To speed response time, please include the following information in your request:

Contact information - please include e-mail address and phone number
Company name
Product name and version number
Operating system

If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.

Knowledge Base

To expedite your support needs, we recommend referring to our extensive product knowledge base. Our knowledge base contains a wide array of technical articles on all our product lines. Explore the knowledge base for in-depth articles:

Visit our knowledge base